About Us

Sullivan Healthcare Consulting, LLC (SHC), has specialized in perioperative, sterile processing, and healthcare IT consulting — as well as implementation and interim management in those areas — in hospitals of all sizes and types across North America for nearly 40 years. Originally established in 1975, SHC has operated continuously since that time as various corporate entities, including from 1995 to 2003 under the umbrella of Johnson & Johnson Consulting and Services.

SHC’s consulting experts have decades of combined clinical and consulting experience and include recognized authorities in:

  • Surgical services governance and change management
  • Patient and block scheduling
  • Presurgical screening
  • Optimizing patient throughput
  • Service line organization structure and staffing
  • Surgery supply chain management
  • Sterile processing departments (SPD)
  • Perioperative and SPD education and training
  • Implementation assistance and interim management
  • Surgery benchmarking and information management
  • Healthcare information system selection and optimization
  • Migration of an existing perioperative information system to an enterprise EMR
  • Anesthesiology practice negotiation and management
  • Surgical facility evaluation, planning, and design
  • Strategic growth planning

SHC’s project teams are drawn from a diverse pool of knowledgeable and experienced professionals. This consulting depth allows us to provide hospitals and health care systems with comprehensive assessments and recommendations that result in improved operational efficiency and increased income. SHC commits to implementation support for all of its assessment and design projects — an assurance that SHC recommendations are realistic and achievable.

Keys to our success are an in-depth understanding of the needs of  each party — surgeons, anesthesia providers, nurses, SPD staff, and administration — coupled with an understanding of clinical and industry standards of practice. The effects of implementing the SHC plan designed for your organization are broad in scope and continue to produce benefits long after our consulting team has completed its tenure at your facility.

SHC consultants have completed consulting projects successfully in every state in the United States as well as in Canada, England, China, Slovenia, Croatia, Argentina, Japan, Australia, Chile, and Saudi Arabia.

SHC has offices in Ann Arbor, MI; Alpharetta, GA; and London, ON (Canada), and more than 40 consultants and support staff.



February 19

The success of a hospital is often measured by its OR.  Surgery programs generate 65 percent of a fiscally sound hospital’s margin.  And facilities that are in trouble usually have dysfunctional ORs. Volume might be declining; cases such as GI, … Continue reading

February 19

Randy Heiser, SHC President, presented a full-day session at the 2014 OR Manager Conference that was held in Long Beach, CA on September 17-19, 2014. Mr. Heiser’s session topic was Walking the Tightrope: Balancing OR Access and Hospital Capacity. This session described … Continue reading

October 25

Randy Heiser, SHC President, and Tammy Tenerowicz, SHC Senior Consultant, presented a regional seminar on OR governance, scheduling, and preoperative process at The Westin Buckhead in Atlanta, Georgia on October 25, 2013.

September 24

Randy Heiser, SHC President, presented at the 2013 OR Manager Conference that was held at Gaylord National Resort in National Harbor, MD on September 23-25. Mr. Heiser spoke on the topic Reacting or Preparing for ACA and Health Care Reform: Strategies … Continue reading