HEALTH SYSTEM

PROJECTS PERFORMED (4)

Results

• Increased annual case volume from +3,600 to over 9,000 cases per year
• Achieved significant increase in surgeon satisfaction
• Achieved significant increase in nursing morale and retention
• Reduced average cost per case by eight percent (initial OR program was low cost)

Key Program Revisions

• Reduced case time due to revised team nursing process, ORA program, and improved preference cards and instrument systems
• Redesigned surgery/ER program
• Improved case start times due to improved elective, emergent, and urgent schedule access and improved scheduling system
• Redesigned anesthesia program, e.g., ambulatory surgery anesthesia, interdepartmental plan, and proactive supervision process
• Implemented surgicenter surgery program design in main OR
• Improved instrument system and CSR case cart system
• Increased surgeon-patient referral program

Results

• Increased center’s annual case volume +2,880 in the first year. This was in addition to hospital case volume
• Set up new endoscopy program and increased endoscopy procedures by +1,225 first year in addition to hospital program
• Established state-of-the-art surgicenter program that set new levels of ambulatory surgery patient care and patient satisfaction standards in a two million population area
• Initiated development of integrated specialty clinics

Key Program Revisions

• Designed ambulatory surgicenter patient centric program and trained all nursing and anesthesiology staff
• Directed surgeon marketing
• Established family practice physician networking and marketing programs 

 
3) Minimally Invasive Surgery Center of Excellence (MAS/CE)

Results

• Achieved +1,200 ENT cases first year
• Achieved +400 general surgery cases first year
• Projected subsequent case increase of +3,960 cases for years two and three

Key Program Revisions

• Developed integrated and streamlined surgicenter/nasal sinus clinic
• Developed integrated and streamlined surgicenter/digestive health center clinic
• Recruited top nasal sinus ENT physician in a two million population area
• Established separate minimally invasive medical staff program, organization, and plan
• Enhanced PCP referral programs

Results

• Increased orthopedic annual case volume of +450 cases in first six months and 980 cases per year first 18 months
• Reduced rehab cost per visit 14 percent (annual savings more than $300,000)
• Successfully branded HMI name in community through highly unique community programs
• Established first phase of enhanced PCP/ORTHO referral program
• Streamlined ORTHO patient care continuum
• Implemented Raving Fan patient satisfaction program